Teacher: Marco Catani
Team: Sindhura Jakkampudi, Matteo Barone, Diego Bernal, P.P.
Group project: Usability of ATM Kiosk
Goal: Review the ATM Kiosk user interface in order to make it more usable, metrics to take into account are: errors generated, time taken to complete the task, usability.
Description: We started from "LIVE" analysis of users that were buying tickets from the ATM Kiosk. We created "personas" and we defined actual barriers, user needs.
Actual barriers:
- right information is not in the right place
- time consuming
- not easy clickable
- bad experience in the payment methods
- lack of navigation
User needs:
- time saving
- information
- destinator navigator
- recharge
- easy interface
- complete map
Our project is based on these points:
- access anywhere and anytime
- time saving
- prioritizing the users
- faster payment methods
- user friendly
- eco friendly
- no standing in queque